Assistance Cloudera
Notre assistance vous aide à déployer correctement les solutions Cloudera et à exploiter les données le plus efficacement possible. Grâce à notre expertise, à notre technologie et à nos outils, vous bénéficiez de performances supérieures, de coûts réduits et de délais de résolution plus courts.
Assistance du cloud privé CDP
Les offres suivantes sont réservées aux nouveaux clients du cloud privé CDP et à ceux ayant renouvelé leur adhésion. Les tarifs comprennent l'assistance Business. Pour les anciens produits, veuillez vous référer aux conditions générales en vigueur.
Standard |
Business |
Business Select |
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Community Access a robust community of your peers to answer questions and share best practices |
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Documentation Leverage guides, quick starts, manuals, and best practices broken down by product and by task |
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Knowledge base Information curated by support experts based on real-world experience derived from support cases |
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Updates and patches Major and minor version upgrade entitlements and access to critical security releases |
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Diagnostic bundles and validations Predictive alerting based on advanced diagnostic data |
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Initial response SLO Get quick responses and solutions from our experts |
8x5 |
24x7 |
24x7 (Enhanced SLOs) |
Portal-based escalation capability Raise the urgency of your tickets through our online portal |
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Local language support (Japanese, Mandarin,Korean) |
8x5 |
8x5 |
Assistance du cloud public CDP
Les offres suivantes sont réservées aux clients du cloud public CDP. Les tarifs comprennent l'assistance Premium. Pour les anciens produits, veuillez vous référer aux conditions générales en vigueur.
Business |
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Community Access a robust community of your peers to answer questions and share best practices |
|
Documentation Leverage guides, quick starts, manuals, and best practices broken down by product and by task |
|
Knowledge base Information curated by support experts based on real-world experience derived from support cases |
|
Updates and patches Major and minor version upgrade entitlements and access to critical security releases |
|
Diagnostic bundles and validations Predictive alerting based on advanced diagnostic data |
|
Initial response SLO Get quick responses and solutions from our experts |
24x7 |
Portal-based escalation capability Raise the urgency of your tickets through our online portal |
|
Local language support (Japanese, Mandarin,Korean) |
8x5 |