Assistance Cloudera


Notre assistance vous aide à déployer correctement les solutions Cloudera et à exploiter les données le plus efficacement possible. Grâce à notre expertise, à notre technologie et à nos outils, vous bénéficiez de performances supérieures, de coûts réduits et de délais de résolution plus courts.

Assistance du cloud privé CDP


Les offres suivantes sont réservées aux nouveaux clients du cloud privé CDP et à ceux ayant renouvelé leur adhésion. Les tarifs comprennent l'assistance Business. Pour les anciens produits, veuillez vous référer aux conditions générales en vigueur.

 

Standard

Business

Business Select

Community

Access a robust community of your peers to answer questions and share best practices

 

 

 

Documentation

Leverage guides, quick starts, manuals, and best practices broken down by product and by task

 

 

 

Knowledge base

Information curated by support experts based on real-world experience derived from support cases

 

 

 

Updates and patches

Major and minor version upgrade entitlements and access to critical security releases

 

 

 

Diagnostic bundles and validations

Predictive alerting based on advanced diagnostic data 

 

 

 

Initial response SLO

Get quick responses and solutions from our experts 

8x5

24x7

24x7

(Enhanced SLOs)

Portal-based escalation capability

Raise the urgency of your tickets through our online portal

 

 

 

Local language support

(Japanese, Mandarin,Korean)

 

 

8x5

 

8x5


Assistance du cloud public CDP


Les offres suivantes sont réservées aux clients du cloud public CDP. Les tarifs comprennent l'assistance Premium. Pour les anciens produits, veuillez vous référer aux conditions générales en vigueur.

 

Business

Community

Access a robust community of your peers to answer questions and share best practices

 

Documentation

Leverage guides, quick starts, manuals, and best practices broken down by product and by task

 

Knowledge base

Information curated by support experts based on real-world experience derived from support cases

 

Updates and patches

Major and minor version upgrade entitlements and access to critical security releases

 

Diagnostic bundles and validations

Predictive alerting based on advanced diagnostic data 

 

Initial response SLO

Get quick responses and solutions from our experts 

24x7

Portal-based escalation capability

Raise the urgency of your tickets through our online portal

 

Local language support

(Japanese, Mandarin,Korean)

 

8x5

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