Cloudera's Privacy and Data Policies

Data Hosting and EU – U.S. Privacy Shield

As a global company, Cloudera may process data in multiple countries, including in the United States. Cloudera participates in and has certified its compliance with the EU – U.S. Privacy Shield Framework. Cloudera is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework (the “Framework”), to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List. https://www.privacyshield.gov

Cloudera is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Cloudera complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Cloudera is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Cloudera may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

Under certain conditions, more fully described on the Privacy Shield website https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

Changes to this Privacy Policy

We may change this Privacy Policy from time to time. If we make material changes, we will notify you or our Client by revising the date at the top of the policy, and in some cases, we may provide you with more prominent notice (such as adding a statement to our homepage or sending you an email notification). We encourage you to review the Privacy Policy whenever you access the Services to stay informed about our information practices and the ways you can help protect your privacy.

Information Collection

Information you provide to us

We collect information you provide directly to us, from public sources and from third parties. For example, we collect information when you create an account, use the Services, fill out a form, request customer support or otherwise communicate with us. We may collect your information from public sources, in person meetings or events. We may also receive your information from third parties, if you have provided your consent to the third party. The types of information we may collect include your email address, postal address and other contact or identifying information you choose to provide.

Information we collect automatically when you use the Services

When you access or use our Services, we automatically collect information about you, including:

• Log information: We log information about your use of the Services, including the type of browser you use, internet service provider, clickstream data, date/time stamp, pages and files viewed on our site (e.g., HTML pages, graphics, etc.), your IP address and the page you visited before navigating to our Services.

• Device information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers and mobile network information.

• Information collected by cookies and other tracking Technologies: We and our partners use cookies or similar technologies to collect information, analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can change your browser settings in order to enable or disable cookies.

More About the Information We Collect

Following are additional details about information we may collect from or about you.

Blog

• Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal data from our blog or community forum, contact us. In some cases, we may not be able to remove your personal data, in which case we will let you know if we are unable to do so and why.

Testimonials

• We display personal testimonials of satisfied customers on our website in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us.

Public Profiles

• The profile you create on our website will be publicly accessible unless otherwise indicated. You may change the privacy settings of your profile through your account portal.

Social Media Widgets

• Our website includes social media features, such as the Facebook button or interactive mini-programs that run on our website. These Features may collect your Internet protocol address, which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it.

Single Sign-On

• You can apply for a job opening using sign-in services such as LinkedIn or an Open ID provider. These services will authenticate your identity, provide you the option to share certain personal data (such as your name and email address) with us, and to pre-populate our application form. Services like LinkedIn give you the option to post information about your activities on this website to your profile page to share with others within your network.

Information we collect from other sources

With written consent, we may conduct background checks on our potential employees. If we do, the only information that we append is the result (pass or fail) of that background check. This helps us to evaluate potential candidates for employment.  We don’t append personal data on results of the background check.

Use of Information

We use information about you for various purposes, including to:

• Provide, maintain and improve our Services and products;

• Provide and deliver the products and services you request, process transactions, and to send you related information, including confirmations and invoices;

• Send you technical notices, updates, security alerts and support and administrative messages;

• Process payments on your account or bill you for products or services purchased by you;

• Respond to your comments, questions and requests and provide customer service;

• Assist with the development of our Services and other purposes related to Cloudera’s business;

• Monitor and analyze trends, usage and activities in connection with our Services;

• Process and deliver contest entries and rewards;

• Solicit and process your opinions through surveys;

• Consider and manage your job application.; and

• Secure data and prevent fraud.

Generally, Cloudera processes data we control in order to respond to your requests and manage our business relationship. We may get your consent for activities like direct marketing, and to post your information publicly on blogs or share your information with third parties. Cloudera also relies on the legal basis of legitimate interest for some marketing activities, and for activities like security and fraud prevention, analysis of activities, trends and your opinions to improve our product, and in some cases sharing and coordination with commercial business partners to help you fulfill your business needs. You have the right to withdraw any consent you have given, and object to any processing done under legitimate interest. Contact us for more information about your rights.

Sharing of Information

We may share personal data about you as follows:

• With third party vendors, consultants and other service providers who need access to your information to carry out work on our behalf such as providing product and service functionality, customer service, billing and invoicing, and conducting research and analysis; these companies are authorized to use your personal data only as necessary to provide these services to us. See our current list of subprocessors here.

• If we believe disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request; to enforce applicable user agreements or policies, including our Terms of Use; and to protect Cloudera, our users or the public from harm or illegal activities;

• With Cloudera commercial business partners who offer solutions and services complimentary to Cloudera including resellers, system integrators, software providers, consultant agencies. See our current list of partners here.

• In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company. In this event, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your personal data, and choices you may have regarding your personal data; and

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

Frames

Some of our pages utilize framing techniques to serve content to/from our partners while preserving the look and feel of our website. Please be aware that you are providing your personal data to these third parties and not to www.cloudera.com. We suggest that you review the privacy statement of any applicable third parties before providing personal data.

Third-party analytics and advertisements

Cloudera performs analytics on the functioning of our Web sites. Specifically, Cloudera uses an integrated version of Google Analytics. You may opt out from Google Analytics by use the Google’s Ads Preferences Manager. We also encourage you to use the Google Analytics opt-out browser add-on.

We allow third parties to serve advertisements on our behalf across the Internet and to provide analytics services. These third parties may use cookies, web beacons and other technologies to collect information about your use of the Services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by Cloudera and third parties to, among other things, analyze and track data, deliver advertising based upon your browsing activities and interests and to better understand your use of the Services. If you wish to opt out of interest-based advertising click here (or if located in the European Union click here). Please note you will continue to receive generic ads.

It is important to note that Cloudera will not sell your personal information. However, because Cloudera may share personal data about you with third party vendors, consultants and other service providers who need access to your information to carry out work on our behalf (as listed above), such information sharing may be considered a “sale” under the California Consumer Privacy Act of 2018. For further details and option to opt out, refer to Your California Privacy Rights section below.

Security

Cloudera takes reasonable measures to help protect personal data from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal data, you can contact us. Visit our Security and Compliance page for additional information.  Please keep in mind that no security measures are 100% effective, and we encourage you to regularly review your accounts for suspicious activity and carefully guard your credentials.

Data Retention

Cloudera retains your personal data according to our data retention and deletion schedule, with the commitment to delete or anonymize your personal data once our legitimate business or legal needs end.

Your Rights and Information Choices

Promotional communications

We will periodically send you free newsletters and e-mails that directly promote the use of our site or the purchase of our products or services. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us – you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the e-mail you receive or by submitting a request at unsubscribe. Should you decide to opt-out of receiving future mailings, we may share your e-mail address with third parties to ensure that you do not receive further communications from third parties. Despite your indicated marketing e-mail preferences, we may send you transactional emails and notices of any updates to our Terms of Service or Privacy Policy.

Account or Profile Information

Upon request Cloudera will provide you with information about whether we hold any of your personal data. You may ask us to update, correct or delete information about you at any time. If you wish to delete or suspend your account, please contact us, but note that we may retain certain information as required by law or for legitimate business purposes. Also, if you have become aware that a profile has been created about you without your consent or knowledge, you may contact us to request deletion of that said account.  We may also retain cached or archived copies of your information for a certain period of time. We will respond to your request without undue delay within 30 days.

You can also ask about:

• whether and why we have your personal data;
• how we got your personal data;
• what we have done with your personal data;
• to whom we have communicated your personal data;
• where your personal data has been stored, processed or transferred;
• how long we will retain your personal data, or how that retention period will be determined; and
• the safeguards in place to protect your information when it is transferred to third parties or third countries.
  
  

Finally, you can ask us not to collect or use your personal data for certain purposes (including for purposes that are materially different from the purposes for which it was originally collected), you can ask us to delete your personal data, or you can ask us to either refrain from sharing your information with or specifically ask that we do provide your personal data to a third party.

Depending on which laws apply to your personal data, we may only be able to do some of these things for you. If you request one of these things and we refuse to do it, we will explain the reason for our refusal and any recourse you may have.

We will respond to your request without undue delay within 30 days. We reserve the right to take reasonable steps to verify your identity prior to granting access or processing changes or corrections

To address any privacy or security questions or concerns, or to make any of these requests, contact us with details about your request.

How can I lodge a complaint?

We commit to investigating and resolving complaints about our collection or use of your personal data. To make a complaint, contact us at privacy@cloudera.com.

Clearly state the following to help us address the issue effectively:

• The specific data privacy complaint (please provide as much detail as possible including country, your understanding of the data privacy infringement and issues, redress requested);

• Your full name and how we can contact you;

• Any previous correspondence on this specific data privacy issue.

For European Union residents

If you are in the EU, and if you are not satisfied with our resolution of your complaint, you may complain to the Information Commissioner’s Office (ICO). We commit to cooperating with the panel established by the EU data protection authorities (DPAs) and comply with the advice given by the panel or the FDPIC with regard to personal data transferred from the EU. For the purposes of the Privacy Shield, we are subject to the investigatory and enforcement powers of the Federal Trade Commission. In some conditions, you may be able to invoke binding  arbitration to resolve your complaint where your personal data has been transferred to and processed in the United States.

For United States residents

If you are not satisfied with our resolution of your complaint, you can make a privacy complaint to the Federal Trade Commission or you can make a consumer reporting complaint to the Consumer Financial Protection Bureau.

For Canadian residents

If you are not satisfied with our resolution of your complaint, you may be able to make a complaint to one of the following regulatory agencies. Upon resolution of your complaint, we will let you know which of these, if any, may apply to your situation.

• Office of the Privacy Commissioner of Canada
• Office of the Information and Privacy Commissioner of Alberta
• Office of the Information and Privacy Commissioner for British Columbia
• Commission d’accès à l’information du Québec

We aim to resolve all issues in a timely manner, or as mandated by local law, but if this is not possible because a more detailed investigation is required, we will keep in regular contact with you to ensure that you are kept informed of the resolution of your matter.

Use of this Website by Children

This website is not intended for anyone under the age of 16 years. If you are younger than 16, you may not register with or use this website.

Your California Privacy Rights

You have the right to obtain a list of the categories of personal information collected about you, and other related information such as the source of the information, categories of information shared or sold to third parties, and the purpose for such sharing. Cloudera has provided this information within our Privacy and Data Policies.

To opt out of having your information shared or sold with third parties for direct marketing purposes, please submit a request at unsubscribe / do not sell my personal information. If you are a California resident and would like to make such a request, please contact us at privacy@cloudera.com or 1-888-789-1488.

Contact Us

If you have any questions about this Privacy Policy, please contact us using the information below:

Cloudera, Inc.
395 Page Mill Rd
Palo Alto, CA 94306

privacy@cloudera.com

1-888-789-1488

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